gk 22 Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and related applications under the gk 22 platform. By creating an account on gk 22, using our services, or browsing the website, you are considered to have agreed to the terms set out in this Policy. This Policy and our Terms and Conditions together form the basis of your relationship with gk 22.

1 What Information We Collect

gk 22 collects two types of information from you — what you provide voluntarily, and what is generated automatically when you use the platform.

1.1 Information You Provide Directly

When registering and managing your account, the information you provide includes:

• Full name, date of birth, and nationality
• Mobile number and email address
• Home address and postal code
• A copy of your national ID or passport for identity verification (where applicable)
• Transaction details via bKash, Nagad, or Rocket
• Messages and complaint details sent to customer support

1.2 Information Collected Automatically

When you access the platform, the following information may be collected automatically:

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Login time, session duration, and pages visited
• Gaming activity, betting history, and win/loss records
• Data collected through cookies and similar tracking technologies

2 Purpose of Data Collection

gk 22 uses your information only for the specific purposes listed below and for no other reason:

• Account Management: Registration verification, login security, and identity confirmation.
• Financial Transaction Processing: Completing deposits and withdrawals correctly.
• Fraud Prevention and Security: Detecting unauthorised access and suspicious activity.
• Platform Improvement: Raising service quality and improving user experience.
• Customer Support: Resolving your questions and complaints.
• Promotional Communications: Sending bonus and offer notifications, with your consent.
• Responsible Gaming: Monitoring gaming behaviour and providing necessary support.

3 Sharing Information with Third Parties

gk 22 never sells your personal information to any third party for commercial purposes. However, certain information may be shared in the limited circumstances described below:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, or Rocket is provided solely for the security of those transactions.
• Technology Service Providers: We work under contract with trusted technology partners for server hosting, cybersecurity, and data analysis.
• Legal Obligations: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or for crime prevention purposes.
• Anti-Fraud Organisations: Relevant information may be exchanged with recognised organisations to prevent money laundering or fraud.

4 Data Storage and Security

gk 22 follows industry-standard security practices to keep your information safe. All sensitive data is transmitted via SSL encryption, and information stored in databases is protected by separate encryption.

4.1 Security Measures

• 256-bit SSL/TLS encryption — applied to all data transmissions
• Regular security audits and vulnerability assessments
• Two-Factor Authentication available
• Restricted server access and regular staff training
• Automated alerts for suspicious logins or transactions

4.2 Data Retention Period

Your information is retained for as long as your account is active. Even after an account is closed, financial transaction records and identity verification documents may need to be retained for a set period in accordance with legal requirements. Once that period ends, the information is securely deleted.

5 Cookie Policy

The gk 22 website uses cookies and similar technologies to improve platform functionality and personalise your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security functions — these cannot be disabled.
• Functional Cookies: Remember your language preference, theme settings, and similar choices.
• Analytical Cookies: Help us understand which pages are used most, so we can improve the service.
• Advertising Cookies: Used to display relevant content based on your interests.

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some core functions of the platform.

6 User Rights

gk 22 believes you should have full control over your own information. To that end, you have the following rights:

6.1 Right to Access and Correct Your Information

You may request to view the personal information gk 22 holds about you at any time. If any information is incorrect or out of date, contact our customer support team to have it corrected. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

6.2 Right to Delete Your Information

Along with a request to close your account, you may ask for your personal information to be deleted. However, we may be required to retain financial transaction records and identity verification documents for a set period due to legal obligations.

6.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages or notifications from gk 22, you can stop them by clicking the "Unsubscribe" link at the bottom of any message, or by informing our customer support team directly. However, important account-related notifications (security alerts, transaction confirmations) cannot be turned off.

7 Protection of Minors' Privacy

All services on gk 22 are intended only for persons aged 21 and above. We do not knowingly collect any information from minors. Age is verified during account verification, and additional identity checks may be requested in suspicious cases. This step is essential to ensuring responsible gaming.

If a parent or guardian becomes aware that a minor has created an account on our platform, please notify our customer support team immediately — we will promptly close that account and delete the associated information.

8 International Data Transfers

gk 22's servers and technical infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that the same level of protection is maintained everywhere. Appropriate security agreements and legal safeguards are in place for any transfer of data to third countries.

9 External Links and Services

The gk 22 platform may contain links to third-party services, such as payment gateways or game studio software. These external service providers have their own privacy policies, for which gk 22 is not responsible. We therefore recommend reading their privacy policies before using those services.

10 Changes to This Policy

gk 22 may update this Privacy Policy from time to time due to business needs, technological changes, or legal requirements. Registered users will be notified of significant changes via their mobile number or email. The date of each update will be shown at the top of the page.

To learn more about us and understand our values and operations, read the About Us page.

11 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our customer support team. We provide assistance in both Bengali and English via live chat and email, seven days a week, twenty-four hours a day.

Email: [email protected]